Help & FAQs
Below you’ll find answers to our most common questions - if you need anything else, just reach out!
How far in advance should I book my event?
We recommend securing your date at least 6-12 months out during our peak season (Aug - Nov), otherwise 4–6 months in advance for weddings, and 2–3 months for corporate or private events to ensure availability.
If your function is less than the time mentioned above, please still reach out as we will do our best to accommodate you.
If your function is less than the time mentioned above, please still reach out as we will do our best to accommodate you.
Do you require a deposit?
Yes, your booking is confirmed with a 25% deposit. This ensures the equipment you would like to hire is reserved for you on your event date.
What if I need extra items at the last minute?
We’ll always do our best to accommodate last-minute requests. Please contact us as soon as possible, and we’ll confirm availability and any additional fees.
What areas do you service?
We deliver across Queensland and Northern New South Wales, from the Sunshine Coast down to Byron Bay. We will service any area.
How much does delivery cost?
Delivery fees vary depending on location and the size of your order. We’ll provide a detailed quote when you request your booking.
Can I collect/return my order from your warehouse?
At this time, we do not offer a client pickup option. All hire items must be delivered and collected by our team to ensure safe handling, quality control, and compliance with our insurance and operational policies.
